Device estate
Inventory every projector, display, processor, DSP and camera. Group by site and room and see live status at a glance.
Manage · Control · Support
One platform for your whole AV estate
AVDesk gives the teams who own the rooms one place to track every device and asset, get hands-on with gear remotely, spot faults before the room does, and keep support moving. Every site, every room, one login.
Australian-built · Multi-site · Brand-agnostic control
Speaks your estate's language
PJLink
Q-SYS QRC
Crestron
AMX NetLinx
ONVIF
SSH
SNMP
HTTP API
What sets AVDesk apart
Meet Ody — the on-site server that sees everything
This is what sets AVDesk apart. Every site gets its own Ody — an AV control server installed and commissioned on-site by an accredited AVDesk integrator. Because Ody sits on the LAN, it discovers far more devices than cloud-only tools can reach, so AVDesk can monitor, control and reboot the whole site, not just the handful of boxes with their own cloud login.
Ody covers every device on the LAN — including kit that has no cloud account at all. And for vendors that do offer a cloud, AVDesk federates in via SSO, so cloud-capable gear lands in the same single pane.
Discovers more devices
Sitting on the LAN, Ody finds and watches gear that cloud-only tools never see, including kit with no cloud account and no SSO.
Control & reboot remotely
Power, mute, recall a preset or hard-reboot a frozen device straight through the tunnel. No truck roll, no exposed credentials, no VPN to wrangle.
Fix it first
Live telemetry means the fault is spotted and fixed, often before anyone in the room knows there was a problem.
8+Control & IT protocols spoken natively
1Login for every site, room and team
0Device agents to install or maintain
AUBuilt & hosted in Australia
What's inside
The whole estate in one app
AVDesk pulls scattered asset spreadsheets, remote sessions and email threads into one system your whole organisation works from.
Remote access & control
Reach gear over PJLink, Q-SYS, Crestron, AMX, SSH and SNMP. Power it, mute it, recall a preset or reboot it, all without a truck roll.
Live monitoring
Continuous health checks raise alerts before users notice. Spot the offline display while the meeting is still being set up.
Asset lifecycle
The register is the spine of AVDesk — cost, depreciation, warranty and service history on every asset, from purchase to retirement. See how it works →
Support & SLA
Raise, triage and resolve tickets with SLA policies and response clocks, so nothing slips and every promise is measured.
Maintenance & visits
Schedule recurring service and preventative work on a live calendar. Everyone sees what's booked and what's been done, with nothing to chase.
Reports & SLA insight
Estate health scores, uptime, service and SLA reports you can hand straight to leadership. Clean, current, exportable.
Roles & permissions
Give every person exactly the access they need across organisations and sites, with granular roles you control.
QR room labels
Every room gets a scannable label that opens a public room page — the gear inside, how-to guides and a one-tap way to report a fault. No login needed.
Why teams switch
Stop running the estate out of spreadsheets
Most AV teams stitch the estate together from spreadsheets, remote-desktop sessions and email. AVDesk replaces that patchwork with a single connected system.
Spreadsheets, remote tools & email
With AVDesk
Where the estate lives
Old wayA spreadsheet someone forgot to update
AVDeskA live register grouped by site and room
Knowing a device is down
Old wayA phone call from the boardroom
AVDeskAn alert before the meeting starts
Fixing it
Old wayA truck roll and a remote-desktop scramble
AVDeskPower, mute, recall or reboot remotely
Maintenance & contracts
Old wayA calendar reminder, if you remembered
AVDeskRecurring schedules, warranties and a cost ledger
What everyone else sees
Old wayAnother email thread to chase
AVDeskScoped logins and live wallboards for facilities, IT and leadership
Proving uptime & SLA
Old wayBest guesses at renewal time
AVDeskResponse & resolution clocks with real history
From zero to live
Up and running in three steps
No agents to roll out, no rip-and-replace. AVDesk works with the gear and protocols you already have.
STEP 01
An AVDesk integrator installs Ody
One of our accredited integrators installs and commissions Ody — the on-site AV control server — at each of your sites. No rack rebuild, nothing to install on your gear.
STEP 02
Ody discovers the estate
Ody finds the devices on the local network and links them back to your AVDesk control centre over an encrypted tunnel, ready to monitor and control.
STEP 03
Choose how it's run
Run it self-managed with your own AV or IT team, or choose AVDesk Managed Support and we'll watch the monitoring, work the tickets and meet the SLAs for you.
See problems first
Know before the room does
Ody polls your devices around the clock. When a display drops off or a DSP stops answering, your team hears about it first, instead of an angry call from the boardroom.
- Live status across every site on one dashboard
- Alert rules and notifications you configure
- History to prove uptime and back up SLAs
Every asset accounted for
The full life of every device
AVDesk tracks each asset from purchase to retirement: what it cost, what it's worth now, when warranty lapses, and which room it actually lives in.
- Contracts, warranties and reservations in one record
- Cost ledger and recurring maintenance schedules
- Stocktake audits to keep records honest
Every site, every room
Your whole footprint on one map
Sites, floors and rooms with live health, the on-site Ody status and open tickets — from the national map right down to a single room's equipment list and QR label.
- Live map of every site with health-coded pins
- Photo-forward room pages with layout, guides and assets
- Wakeup checks confirm rooms are ready before the day starts
The asset register
One register. Everything hangs off it.
In AVDesk the asset record is the spine of the whole system. Every monitored device, every ticket, every room, every maintenance job and every dollar of value links back to a register entry — so the register is never a stale spreadsheet. The platform keeps it honest for you.
Full financial picture
Purchase cost, straight-line depreciation and current written-down value on every record, rolled up to the value of the whole estate. Finance gets a real number, not a guess.
Warranty & EOL radar
Active, expiring and lapsed warranty at a glance, with forward views of what reaches end-of-life each quarter — so renewals and replacements are planned, never discovered.
Lifecycle & budget forecast
Capital acquisition history and the replacement pipeline in one view. Next year's AV budget largely writes itself from the register.
Auto-discovery & validation
Ody and the SSO connectors keep finding new devices on their own. Each one lands in a validation queue for you to approve into the register — so it never drifts from reality.
Consumables & spares
Lamps, batteries, cables and spares tracked with minimum levels and reorder alerts, valued alongside the main register so nothing runs out mid-event.
Labels, stocktakes & audits
QR or barcode labels on every asset, stocktake audits to reconcile records against rooms, and a full change trail. The register stays honest, year after year.
The register itself — every asset with its tag, condition, lifecycle, warranty and current value. Filter by client, site, room or Space Code.
Security
Locked down by default, hosted in Australia
AVDesk sits between your team and live equipment, so we treat security as the starting point rather than a bolt-on. Here is how your estate stays safe.
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Outbound-only edge tunnel
Ody dials home over an encrypted connection. No inbound ports to open on your firewall, no gear exposed to the internet.
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Role-based access
Granular roles and permissions across organisations and sites mean every person sees exactly what they should — and nothing they shouldn't.
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No device agents
Nothing to install on the gear itself. AVDesk talks to equipment over the control protocols it already supports, shrinking the attack surface.
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Audit trail
Tickets, visits, remote commands and changes are recorded, so you can always answer "who did what, when" — for your team and your auditors.
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Isolated per organisation
Your estate lives in its own tenant with strict data separation, and every login is scoped to exactly the sites and rooms it should see.
Your estate. Your data. Hosted in Australia.
Facilities, IT and stakeholders log in to a scoped view of the estate — sites, devices, tickets, visits and reports — while your core team runs everything centrally from a single account.
IsolationPer-tenant data separation
AccessGranular roles & permissions
TransportEncrypted edge tunnel
RegionHosted in Australia
See it in action
Screens from the actual app
Every screen below is the live AVDesk app, shown here with sample data.
Dashboard — estate health score, live KPIs, your assigned work and active issues by SLA.
Built for the teams who own the rooms
Whoever keeps the rooms running
Corporates & enterprise
Boardrooms, town halls and huddle spaces across the country — one register, one dashboard, one support queue for the whole workplace.
Universities & education
Hundreds of teaching spaces that have to work at 8am. Wakeup checks, live monitoring and QR labels in every room keep lectures running.
Venues & multi-site operators
Operators who can't afford a dead room. Schedule maintenance, track assets and resolve issues before doors open.
Pricing
Priced per room
No tiers and no per-seat charges. AVDesk is billed per room, one price for every Space Code location you manage, so the bill simply tracks the size of the estate. Every room gets the full platform.
Per room
Quoted per room
One price per Space Code location. Add a room and it's a line on the bill; retire one and it drops off.
- Full device estate & asset lifecycle
- Remote control over standard AV & IT protocols
- Live monitoring & alerts
- Support tickets with SLA clocks
- Recurring maintenance & scheduled visits
- Roles, permissions & scoped stakeholder logins
- Service & SLA reporting
- Multi-site grouping by organisation, site & room
- Choice of self-managed or AVDesk Managed Support
Tell us about your estate and we'll work out the room count and a price. Get a quote. No obligation.
What working with us looks like
From first call to a live pilot
No rip-and-replace and no army of consultants. We map your estate, connect it, prove it on a pilot site, then roll out.
1
Discovery
A short call to understand your sites, gear and the systems you run. We scope a plan and a quote.
2
Commission
An accredited AVDesk integrator installs and commissions Ody on-site, we stand up your account, and Ody discovers the devices at each site.
3
Pilot
Monitoring, control and tickets go live on one site so your team can feel the difference before going wide.
4
Live
Roll out across every site, choose self-managed or AVDesk Managed Support, and start reporting on real uptime and SLA performance.
Questions
Good to know
Which AV systems does AVDesk work with?
AVDesk is brand-agnostic. It reaches devices over standard AV and IT protocols — PJLink, Q-SYS QRC, Crestron, AMX NetLinx, ONVIF, SSH, SNMP and HTTP APIs — so you can manage projectors, displays, processors, DSPs and cameras from any vendor.
Does AVDesk support single sign-on (SSO)?
Yes. The on-site Ody server already reaches every device on the LAN — including gear with no cloud account at all — and for vendors that do offer a cloud, AVDesk federates in via SSO (SAML / OIDC). Platforms such as Microsoft Teams Rooms, Cisco Webex Control Hub, Zoom Rooms, Crestron XiO Cloud, Q-SYS Reflect, Logitech Sync and Poly Lens fold into the same single pane, so cloud-capable kit and on-prem kit live side by side.
Can other teams and stakeholders log in?
Yes. Roles and permissions are granular, so facilities, IT, site managers and stakeholders each get a scoped login covering exactly the sites, equipment, tickets and reports they should see — while your core team runs everything centrally.
Who runs AVDesk day to day?
That's your call. After commissioning you can run the estate self-managed with your own AV or IT team, or choose AVDesk Managed Support and have our team watch the monitoring, work the tickets and meet the SLAs for you. You can switch between the two at any time.
Does it handle multiple sites?
Yes. Devices and assets are grouped by organisation, site and room, so one account can manage many venues at once — with granular roles and permissions for each person.
What is Ody?
Ody is AVDesk's on-site AV control server. An accredited AVDesk integrator installs and commissions one at each site; it discovers the devices on the local network, monitors and controls them, and connects back to our control centre over an encrypted tunnel. Because it sits on the LAN, it reaches far more gear than cloud-only tools.
Do I need to install anything on each device?
Nothing on the devices themselves. Each site runs a single Ody server, installed and commissioned by an AVDesk integrator. It talks to your gear over the control protocols the equipment already supports, so nothing about your devices changes.
How do I get started?
Book a demo and we'll walk through AVDesk on your estate, then set you up. Use the Book a demo button or write to hello@avdesk.com.au.