AVDesk
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What's inside

Every feature, one AV management platform

AVDesk pulls scattered asset spreadsheets, remote sessions and email threads into one system your whole organisation works from. Here is everything it does, and where to read more.

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  • Australian-builtSydney team, AU-hosted data
  • Brand-agnosticQ-SYS, Crestron, AMX, Extron & more
  • Priced per roomQuoted for your estate, no per-device fees
  • Multi-siteEvery site, one login

The whole estate in one app

Nine things AVDesk does for the teams who own the rooms

Every site, every room, one login.

Device estate

Inventory every projector, display, processor, DSP and camera. Group by site and room and see live status at a glance.

Remote access & control

Reach gear over PJLink, Q-SYS, Crestron, AMX, SSH and SNMP. Power it, mute it, recall a preset or reboot it, all without a truck roll.

Live monitoring

Continuous health checks raise alerts before users notice. Spot the offline display while the meeting is still being set up.

Asset lifecycle

The register is the spine of AVDesk: cost, depreciation, warranty and service history on every asset, from purchase to retirement.

Support & SLA

Raise, triage and resolve tickets with SLA policies and response clocks, so nothing slips and every promise is measured.

Maintenance & visits

Schedule recurring service and preventative work on a live calendar. Everyone sees what's booked and what's been done.

Reports & SLA insight

Estate health scores, uptime, service and SLA reports you can hand straight to leadership. Clean, current, exportable.

Roles & permissions

Give every person exactly the access they need across organisations and sites, with granular roles you control.

QR room labels

Every room gets a scannable label that opens a public room page: the gear inside, how-to guides and a one-tap way to report a fault.

What sets AVDesk apart

Meet Ody, the on-site box that runs your AV

Every site gets its own Ody, a compact box installed and commissioned on-site by an accredited AVDesk integrator. Because Ody sits on the LAN, it can control and manage AV equipment that has no cloud login of its own, and it talks to AV equipment only.

  • Manages more devices, including kit with no cloud account and no SSO.
  • Control & reboot remotely through an outbound-only encrypted tunnel. No exposed credentials, no VPN.
  • Fix it first: live telemetry means the fault is spotted, often before anyone in the room knows.
  • Federates the vendor clouds: Microsoft Teams Rooms, Webex Control Hub, Zoom Rooms, Crestron XiO Cloud, Q-SYS Reflect, Logitech Sync and Poly Lens land in the same single pane via SSO.
AVDesk view of one Ody: online with a heartbeat twelve seconds ago, and the AV devices behind it by room and type, including a wireless presentation switcher, an audio DSP, a control processor, an amplifier and a projector
Ody on a bench in a comms room, with blue patch leads and a rack behind it
Ody, in the comms room.

Runs on Ody

One small box in the comms room runs the whole site

Ody sits on the site network and controls and manages the AV equipment in every room. It keeps watch, carries your commands and keeps the asset register current, over an encrypted, outbound-only link to AVDesk. It talks to AV equipment only.

  • Every room. Displays, projectors, DSPs, cameras, mics, panels and signage, from any brand.
  • Every asset. The AV equipment it finds lands in the register for you to approve.
  • Every command. Power, mute, presets and reboots from the support desk, all logged.
Meet Ody Walk the building

Take a closer look

The screens your team works from

One platform from the wallboard in the support room to the record behind a single device.

AVDesk operations wallboard: jobs past their SLA, tickets waiting to be acknowledged, the support ticket counts, SLA countdowns, today's maintenance and live monitoring alerts on one screen AVDesk wake-up checks: scheduled start-of-day readiness runs for telehealth rooms, meeting rooms, council chambers and lecture theatres, one of them flagged with a warning AVDesk rooms view for a building wing: rooms laid out level by level, each tile showing its devices online, with one room down and three with open tickets AVDesk ticket raised automatically when a projector stopped answering the site's Ody, with the room, the asset, the assignee and the response and resolution SLA clocks AVDesk asset record for a QSC Core 510i: status, condition, location, current value, purchase cost and warranty left, with its live Ody connection and identification details AVDesk reliability: estate score, rooms, devices, incidents, average time to repair and wake-up check pass rate, above a per-room table of device scores and status AVDesk maintenance: scheduled, in progress, overdue, unassigned, done and cancelled jobs, filtered by client, with the year's scheduled work month by month AVDesk automation and compliance: scheduled policies such as a nightly display shutdown for each site, with their last run, devices covered and actions
The operations wallboard: jobs past their SLA, new tickets to acknowledge, SLA countdowns, today's work and live alerts.

In practice

Stop running the estate out of spreadsheets

Most AV teams stitch the estate together from spreadsheets, remote-desktop sessions and email. AVDesk replaces that patchwork with a single connected system. The register lives as a live record grouped by site and room instead of a spreadsheet someone forgot to update. Knowing a device is down becomes an alert before the meeting starts rather than a phone call from the boardroom.

Fixing it means power, mute, recall or reboot remotely instead of a truck roll. Maintenance and contracts run on recurring schedules with warranties and a cost ledger. Facilities, IT and leadership get scoped logins and live wallboards instead of another email thread. And proving uptime and SLA at renewal time comes from response and resolution clocks with real history, not best guesses.

Read more about monitoring and remote control, the asset register and the support desk and SLA, or see how it is priced per room.

Questions

Good to know

Which AV systems does AVDesk work with?
AVDesk is brand-agnostic. It reaches devices over standard AV and IT protocols — PJLink, Q-SYS QRC, Crestron, AMX NetLinx, ONVIF, SSH, SNMP and HTTP APIs — so you can manage projectors, displays, processors, DSPs and cameras from any vendor.
Do I need to install anything on each device?
Nothing on the devices themselves. Each site runs a single Ody box, installed and commissioned by an AVDesk integrator. It talks to your gear over the control protocols the equipment already supports, so nothing about your devices changes.
Does it handle multiple sites?
Yes. Devices and assets are grouped by organisation, site and room, so one account can manage many venues at once — with granular roles and permissions for each person.
Who runs AVDesk day to day?
That's your call. After commissioning you can run the estate self-managed with your own AV or IT team, or choose AVDesk Managed Support and have our team watch the monitoring, work the tickets and meet the SLAs for you. You can switch between the two at any time.

Read the guides

Buyer's guide

What is AV management software? Definition, features and who uses it

The core modules, how AV management software differs from ITSM, vendor clouds and room control, who uses it, and the signs you've outgrown spreadsheets.

Read the article Monitoring

Remote AV monitoring: how to monitor AV devices remotely

Yes, AV devices can be monitored remotely. The three ways to connect, what to check on each device, alerting, security and a four-week rollout.

Read the article Operations

AV system health check: a room-by-room checklist

What monitoring checks every morning, what a technician must test by hand, how often for each type of room, and how to record results so failures become tickets.

Read the article

More of AVDesk

Meet OdyAV monitoring & controlAV asset managementSupport desk & SLAGet a quote

See AVDesk on your estate

Book a walkthrough and we'll show you your sites, devices and assets running in one place.

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