Every feature, one platform
AVDesk pulls scattered asset spreadsheets, remote sessions and email threads into one system your whole organisation works from. Here is everything it does, and where to read more.
- Australian-builtSydney team, AU-hosted data
- Brand-agnosticQ-SYS, Crestron, AMX, Extron & more
- Priced per roomQuoted for your estate, no per-device fees
- Multi-siteevery site, one login
The whole estate in one app
Nine things AVDesk does for the teams who own the rooms
Every site, every room, one login.
Device estate
Inventory every projector, display, processor, DSP and camera. Group by site and room and see live status at a glance.
Remote access & control
Reach gear over PJLink, Q-SYS, Crestron, AMX, SSH and SNMP. Power it, mute it, recall a preset or reboot it, all without a truck roll.
Live monitoring
Continuous health checks raise alerts before users notice. Spot the offline display while the meeting is still being set up.
Asset lifecycle
The register is the spine of AVDesk — cost, depreciation, warranty and service history on every asset, from purchase to retirement.
Support & SLA
Raise, triage and resolve tickets with SLA policies and response clocks, so nothing slips and every promise is measured.
Maintenance & visits
Schedule recurring service and preventative work on a live calendar. Everyone sees what's booked and what's been done.
Reports & SLA insight
Estate health scores, uptime, service and SLA reports you can hand straight to leadership. Clean, current, exportable.
Roles & permissions
Give every person exactly the access they need across organisations and sites, with granular roles you control.
QR room labels
Every room gets a scannable label that opens a public room page — the gear inside, how-to guides and a one-tap way to report a fault.
What sets AVDesk apart
Meet Ody — the on-site server that sees everything
Every site gets its own Ody, an AV control server installed and commissioned on-site by an accredited AVDesk integrator. Because Ody sits on the LAN, it discovers far more devices than cloud-only tools can reach.
- Discovers more devices — including kit with no cloud account and no SSO.
- Control & reboot remotely through an outbound-only encrypted tunnel. No exposed credentials, no VPN.
- Fix it first — live telemetry means the fault is spotted, often before anyone in the room knows.
- Federates the vendor clouds — Microsoft Teams Rooms, Webex Control Hub, Zoom Rooms, Crestron XiO Cloud, Q-SYS Reflect, Logitech Sync and Poly Lens land in the same single pane via SSO.
In practice
Stop running the estate out of spreadsheets
Most AV teams stitch the estate together from spreadsheets, remote-desktop sessions and email. AVDesk replaces that patchwork with a single connected system. The register lives as a live record grouped by site and room instead of a spreadsheet someone forgot to update. Knowing a device is down becomes an alert before the meeting starts rather than a phone call from the boardroom.
Fixing it means power, mute, recall or reboot remotely instead of a truck roll. Maintenance and contracts run on recurring schedules with warranties and a cost ledger. Facilities, IT and leadership get scoped logins and live wallboards instead of another email thread. And proving uptime and SLA at renewal time comes from response and resolution clocks with real history, not best guesses.
Read more about monitoring and remote control, the asset register and the support desk and SLA, or see how it is priced per room.
Questions
Good to know
Which AV systems does AVDesk work with?
Do I need to install anything on each device?
Does it handle multiple sites?
Who runs AVDesk day to day?
Keep exploring
More of AVDesk
See AVDesk on your estate
Book a walkthrough and we'll show you your sites, devices and assets running in one place.