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Monitor / Control

Remote AV monitoring: know before the room does

Continuous health checks raise alerts before users notice. Spot the offline display while the meeting is still being set up, then fix it from your desk.

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  • Australian-builtSydney team, AU-hosted data
  • Brand-agnosticQ-SYS, Crestron, AMX, Extron & more
  • Priced per roomQuoted for your estate, no per-device fees
  • Multi-siteEvery site, one login

Live monitoring

What Ody watches, and what you can do about it

Sitting on the LAN, Ody manages AV gear that cloud-only tools can't reach. It talks to AV equipment only.

Manages more devices

Ody manages AV gear that cloud-only tools can't reach, including kit with no cloud account and no SSO.

Continuous health checks

Live telemetry on every projector, display, processor, DSP and camera, grouped by site and room, with status at a glance.

Control & reboot remotely

Power, mute, recall a preset or hard-reboot a frozen device straight through the tunnel. No truck roll, no exposed credentials, no VPN to wrangle.

Brand-agnostic protocols

PJLink, Q-SYS QRC, Crestron, AMX NetLinx, ONVIF, SSH, SNMP and HTTP APIs. Any vendor, one pane.

Vendor clouds via SSO

Microsoft Teams Rooms, Cisco Webex Control Hub, Zoom Rooms, Crestron XiO Cloud, Q-SYS Reflect, Logitech Sync and Poly Lens federate in through your IdP.

Outbound-only tunnel

Ody dials home over an encrypted connection. No inbound ports to open on your firewall, no gear exposed to the internet, nothing installed on devices.

Fix it first

Live telemetry means the fault is spotted and fixed before the room notices

The old way is a phone call from the boardroom and a remote-desktop scramble. With AVDesk it is an alert before the meeting starts and a reboot from wherever you are.

  • Alerts before users notice: device offline, monitoring check failed, switch uplink or PoE budget problems.
  • Wakeup checks for teaching spaces that have to work at 8am.
  • Every remote command is recorded so you can always answer "who did what, when".
  • Estate health scores and uptime reports you can hand straight to leadership.
AVDesk priority-one ticket opened by Ody monitoring when a projector stopped answering: in progress, assigned, with its time to resolve and the automatic entry that raised it
Ody on a bench in a comms room, with blue patch leads and a rack behind it
Ody, in the comms room.

Runs on Ody

One small box in the comms room runs the whole site

Ody sits on the site network and controls and manages the AV equipment in every room. It keeps watch, carries your commands and keeps the asset register current, over an encrypted, outbound-only link to AVDesk. It talks to AV equipment only.

  • Every room. Displays, projectors, DSPs, cameras, mics, panels and signage, from any brand.
  • Every asset. The AV equipment it finds lands in the register for you to approve.
  • Every command. Power, mute, presets and reboots from the support desk, all logged.
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In practice

Up and running in three steps

1

An AVDesk integrator installs Ody

One of our accredited integrators installs and commissions Ody, the on-site box, at each of your sites. No rack rebuild, nothing to install on your gear.

2

Ody finds your AV equipment

Ody finds the AV devices on the local network and links them back to your AVDesk control centre over an encrypted tunnel, ready to monitor and control. Each device it finds lands in a validation queue for you to approve into the asset register, so the register never drifts from reality.

3

Choose how it's run

Run it self-managed with your own AV or IT team, or choose AVDesk Managed Support and we'll watch the monitoring, work the tickets and meet the SLAs for you. Monitoring is included for every room, and AVDesk is priced per room.

Questions

Good to know

What is Ody?
Ody is the compact box AVDesk installs at each site. An accredited AVDesk integrator plugs one in and signs it in to your site; it controls and manages the AV equipment on the site network and connects back to our control centre over an encrypted tunnel. Because it sits on the LAN, it can manage AV gear that has no cloud login of its own — and it talks to AV equipment only.
Does AVDesk support single sign-on (SSO)?
Yes. The on-site Ody box already reaches the AV equipment on the LAN — including gear with no cloud account at all — and for vendors that do offer a cloud, AVDesk federates in via SSO (SAML / OIDC), so cloud-capable kit and on-prem kit live side by side.
Do I need to open firewall ports?
No. Ody dials home over an outbound-only encrypted connection, so there are no inbound ports to open and no equipment exposed to the internet.
Can AV devices be monitored remotely?
Yes. Any AV device on the network that speaks a control or status protocol — PJLink, Q-SYS QRC, Crestron, AMX NetLinx, ONVIF, SSH, SNMP or an HTTP API — can be monitored remotely. In AVDesk the on-site Ody box polls that equipment at each site and connects outbound to the cloud, and vendor clouds federate in via SSO.
How do you monitor AV devices remotely?
Put a small monitoring box on each site's AV network, let it find the AV equipment and poll it over the protocols the devices already speak, and federate the vendor clouds you already use. Alerts that matter become tickets, and most faults are fixed with a remote power-cycle, input change, mute or reboot. Ody connects outbound only, so no firewall ports are opened.

Read the guides

Monitoring

Remote AV monitoring: how to monitor AV devices remotely

Yes, AV devices can be monitored remotely. The three ways to connect, what to check on each device, alerting, security and a four-week rollout.

Read the article Monitoring

Remote monitoring for projectors and displays

Power, input, lamp and filter hours, fan and temperature errors over PJLink and SNMP, and how to turn them into alerts, work orders and a replacement plan.

Read the article Managed services

Managed AV services: how AV remote monitoring and management works

What managed AV services include, how AV RMM works, what an SLA should cover and the questions to ask a provider, plus self-managed vs managed.

Read the article

More of AVDesk

Meet OdyAll featuresAV asset managementSupport desk & SLAGet a quote

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