Modern meeting rooms live a double life. The UC layer — Microsoft Teams Rooms, Zoom Rooms, Cisco Webex — is cloud-managed, well-instrumented and visible in its vendor console. The AV layer underneath it — projection and displays, DSP and amplification, cameras, switching, the control processor, the network — is what actually makes the room work, and the UC consoles can't see any of it. When “the Teams Room is down”, the cause is on the invisible layer more often than not.
AV & UC management means running both layers in one platform. AVDesk federates the UC and device clouds you already use — Microsoft Teams Rooms, Zoom Rooms, Cisco Webex Control Hub, Crestron XiO Cloud, Q-SYS Reflect, Logitech Sync, Poly Lens — via SSO (SAML/OIDC), so their health and alerts appear natively. Beneath them, the on-site Ody server monitors the AV layer directly on the LAN: PJLink to the projection, Q-SYS QRC and Crestron and AMX NetLinx to the control and audio, ONVIF to cameras, SNMP to the switches whose uplinks and PoE budgets quietly cause a large share of “UC faults”.
The room becomes one object: every device in it — UC and AV — grouped together with one health view, one alert stream feeding the support desk, wakeup checks that verify the whole room (not just the codec) before the 8am hybrid stand-up, and one asset history per device for lifecycle planning across both layers. For where vendor consoles remain the right tool — and where they can't help — see AVDesk vs vendor-specific cloud monitoring.
