- Faults are found by the platform before the day starts, assigned to the person on shift, and mostly fixed from a desk.
- Every fault, task, maintenance job and stocktake lands on the same room and asset records, so the history is complete by default.
- Rostering, tasks and tickets share the same people, so the crew for tonight's event is the crew assigned tonight's work.
- The day ends with a report nobody had to compile: uptime, SLA compliance and the rooms that need a rebuild.
06:10 The wakeup checks run
Nobody is awake. The Ody box at each site runs wakeup checks against the rooms flagged as critical: head office's executive boardroom and town-hall space, the campus's two lecture theatres, and the function centre's ballroom, which is booked today. Everything responds except the campus's Theatre B projector, which doesn't answer on PJLink. Ody raises a P2 ticket against that projector under the site's alert policy. Priya, rostered on the early shift, is the assignee.
07:05 Priya opens the dashboard
One screen: estate uptime, six open tickets, SLA compliance on target, four maintenance jobs ahead this week, and her "assigned to you" lanes: the Theatre B ticket, a task to chase a lamp supplier, and this afternoon's maintenance visit. She opens the projector ticket from the lane. The asset's record shows the model, the room, that it's under warranty for another five months, and that this is its second unreachable alert this month.
07:12 The remote fix
From the ticket, Priya sends a power-on over PJLink. No response. A hard reboot of the room's control processor, sent over its own protocol through the outbound tunnel, brings the projector back at 07:14. She notes the ticket (the command log already shows what she sent and when) and sets a follow-up task on the projector: "Check with vendor about second dropout, under warranty", due Friday. The 8am lecture goes ahead; nobody in it knew.
08:20 Boardroom 2 reports itself
A facilities coordinator at head office scans the QR code on the wall of Boardroom 2 and types "left microphone crackles on calls". The ticket lands linked to the room and its ceiling microphone array, P3, response clock running. The coordinator gets a public link. Marcus, on the day shift at head office, picks it up from his lane, walks over, scans the microphone's asset label to confirm which unit, and swaps it with a spare from the store, changing the failed unit's status to in repair from his phone. He replies on the ticket; the coordinator sees "resolved" on their link before lunch.
10:30 The maintenance visit
Priya's afternoon job moved up: the quarterly service on the campus's Theatre A, a preventative schedule attached to the room. The checklist was generated from the room's asset list, so it includes the new confidence monitor installed in July. Monitoring has already told her the DSP and processor are healthy, so the visit is the physical items: filter, lens, cabling, the lectern connection. She photographs the cleaned filter and the cable tidy, ticks the items off on her phone, and the job closes against each asset with the photos attached. The ticket it generated closes with it.
12:00 A stocktake in the store
Marcus has fifteen minutes and the head-office store to audit. He opens a stocktake session and scans shelves with his phone's camera: forty-one assets confirmed in place, one missing, which turns out to be the portable PA that was signed out to the function centre and never moved in the register. He moves it with a scan. Each outcome lands on the asset's activity trail.
13:30 Tonight's event needs a third pair of hands
The function centre's ballroom gala runs late. The roster shows an open evening shift on the event-lead position that nobody has claimed. A casual technician sees it in the app, claims it, and the site's roster manager approves from her phone. He's emailed, the roster updates, and because he's now the person on shift, the event lead assigns him two items on tonight's pre-event checklist task: the streaming encoder and the confidence monitor.
15:00 The lamp gets ordered
Priya's follow-up lane reminds her about the theatre projector lamp that's been on the task list since Monday. She confirms the model from the asset record, orders it, and adds the order reference to the task. The linked ticket, "Theatre C projector dim", now shows exactly why it's still open and when it will close.
16:30 The report writes itself
The AV manager pulls the monthly numbers for leadership: uptime by site, SLA compliance by priority, mean time to resolve, and the repeat-offender list. Theatre B's projector is on it with three alerts in thirty days; with the warranty still running and the fault history on the record, the vendor conversation is a case rather than a complaint. Nobody compiled anything; the tickets, alerts and assets were already in one place.
18:15 Doors open
The casual ticks off the encoder and the confidence monitor. The event lead sees the pre-event checklist complete on her phone without a radio call. The ballroom's preset was recalled from the AV office at 17:00. The gala starts on time.
What the day shows
| Moment | Module | What it landed on |
|---|---|---|
| Wakeup check fails | Monitoring, support desk | A ticket on the projector, assigned to the early shift |
| Remote reboot | Remote control | A logged command on the ticket and the asset |
| QR fault report | Support desk | A ticket on the room and the microphone; a public link for the reporter |
| Quarterly service | Maintenance works | Photos and a close-out on each asset in the room |
| Store audit | Assets, stocktake | Confirmations and a move on the activity trail |
| Open shift claimed | Rostering | A person on shift who can be assigned tonight's checklist |
| Lamp ordered | Tasks | A task linked to the ticket that explains why it's open |
| Monthly report | Reporting | Numbers that were already there |
Two people, three sites, one platform. Every fault found early, every fix logged, every job closed on the asset, and a report nobody had to write.
This is the working version of one platform for AV support teams. Book a demo and we'll run your own day through it.
